Salon Terms and Conditions

1. Appointment Booking

Appointments can be made by phone, online, or in-person.

A deposit may be required to secure certain services (e.g., hair color, bridal styling).

2. Cancellation Policy

Cancellations or rescheduling must be made at least 24 hours before the appointment.

A late cancellation or no-show will incur a charge of up to 50% of the service cost.

Deposits may be forfeited for late cancellations or no-shows.

3. Late Arrivals

Clients are encouraged to arrive 5-10 minutes before their scheduled appointment time.

Arriving late may result in a shortened service or rescheduling to another time, which could be subject to a fee.

4. Payment

All services are to be paid at the time of the appointment.

We accept cash, debit, and credit cards (Visa, MasterCard, etc.).

Prices are subject to change without notice.

5. Service Satisfaction

If you are not satisfied with your service, please inform us within 48 hours. We will do our best to resolve the issue by offering a complimentary follow-up appointment.

Refunds are not provided for dissatisfaction with hair color or styling, but we will gladly offer a touch-up service if necessary.

Any promotions or discounts offered are subject to change and may not be combined with other offers.

Terms for specific discounts or promotions will be provided at the time of booking

6. Client Responsibilities

A skin test is required 48 hours prior to any colour service. Where applicable, a strand test for certain chemical services must be carried out 7 days prior to your appointment.  

Clients must inform the salon of any allergies, sensitivities, or medical conditions before their appointment.

Any changes in hair condition or texture should be communicated to your stylist to ensure the best results.

7. Hair and Product Care

We do not allow you to leave the salon with wet hair. You must either book for a cut and blowdry, wash and blowdry or blast dry (blast dry’s are carried out by our assistant stylists)

For optimal results, clients are advised to follow the recommended aftercare instructions provided by their stylist.

The salon is not responsible for damage caused by neglecting recommended care.

8. Privacy and Data Protection

Client details (including personal information and appointment history) are stored securely and will not be shared with third parties without prior consent.

We may use your contact information to send appointment reminders, promotional offers, and salon updates.

9. Health and Safety

All equipment and products used in the salon comply with current health and safety regulations.

We kindly request that clients notify the salon of any medical conditions that may affect their treatment.

10. Right to Refuse Service

The salon reserves the right to refuse service to anyone under the influence of alcohol or drugs, or if they are behaving in an inappropriate or abusive manner.

11. Gift Vouchers

Gift vouchers are valid for one year from the date of purchase and cannot be redeemed for cash.

Lost or stolen vouchers cannot be replaced.

12. Promotions and Discounts

Any promotions or discounts offered are subject to change and may not be combined with other offers.

Our recommend a friend promotion is not valid on express services such as (shampoo and cuts, gents dry cuts, express styling or children’s cuts as these are already discounted services)

Our first visit offers and promotions MUST be mentioned on booking or on payment and will not be honoured on future services

Terms for specific discounts or promotions will be provided at the time of booking.

13. Vish colour system

Vish allows us to accurately measure and record the colour mixed especially for you. This means we can recreate your perfect formula at future appointments, use exactly what your hair needs and significantly reduce unnecessary colour waste.

As every head of hair is different, the amount of colour required can vary depending on length, thickness and your chosen service. Vish helps us ensure our colour pricing reflects the product actually required for your individual hair. Where applicable, an additional cost may occur

14. Guests and children

We’re a child-friendly salon and understand that sometimes you may need to bring little ones along to your appointment. However, as a small four-section salon, space and seating are limited and must be prioritised for our paying clients.

We also pride ourselves on creating a calm, relaxing environment where our clients can switch off and enjoy some well-deserved time for themselves. We therefore kindly ask that any children visiting the salon remain supervised and well behaved throughout your appointment.

Unfortunately, we have experienced damage to the salon in the past, so children must not be allowed to run around, climb on furniture or play with salon equipment or products.

Friends and family are welcome to accompany you, but please be aware that we may not always have a seat available for them.

Thank you for helping us keep the salon a safe, relaxing and enjoyable space for everyone.